The development of the New Patient Treatment Plan was sometimes delayed due to incomplete records, resulting in delayed treatment.
To reduce the average number of days to complete a record once the Request for Information (ROI) is received, and before the appointment with the intake physician, by over 60% from 11 days to 4 days. Also, to reduce the amount of overtime hours to complete records per pay period by 70%.
- Streamlined intake process
- Reduced time for records review
- Decreased time to treat metrics
- Significantly decreased overtime expenses
- Increased patient and Stakeholder satisfaction
- Record review process was improved significantly
- Delays in record review caused unnecessary overtime costs
- Patient satisfaction and Stakeholder satisfaction increased when unnecessary delays were eliminated
- Annualized Cost Savings: $68,250
- Ensured ability to deliver treatment plan on time
- Increased Patient Satisfaction
- Avoidance of Stakeholder burnout
- Accommodated 20% projected growth
For more information please contact:
Ahmed Ayad
Director of Lean Six Sigma Operations
Ahmed.Ayad@ctca-hope.com
