There was an unacceptable number of incompletely labeled specimens received in the laboratory. Data showed only 15% of specimens were labeled completely with all needed information.
Increase from 15% completely labeled specimens to 76% by the end of January 2011.
- Increased label compliance from 15% to 88%
- Increased patient satisfaction
- Saved 1040 urine cups/year - $166.40
- Saved 69 hours/year of Non-Value Added Time (NVAT) for patients collecting urines
- Reduced time processing non-necessary specimens – by 39hours/year - $526.50
- Variety of types of labels used
- Required information: Time, Specimen, Tech Code, Date, MR# (Name was on every specimen - 100%)
- Return Patient Clinic collected the most urine samples and had the most incompletely labeled laboratory specimens
- Time is the most frequently missed information
- Collection Manager:
- Provided 100% of the information needed except for time of collection for urine
- Automated the process
- Provided positive patient ID
- Eliminated NVAT spent by laboratory personnel trying to get orders put in the system
For more information please contact:
Linda Morley
Manager of Lean Six Sigma Operations
Linda.Morley@ctca-hope.com
